Santi- Hello, good morning, I am Santiago Lopez from Microsoft Customer Service. How can I help you?
Abraham- Hello,good morning , I have a problem, my internet doesn’t work.
Santi- You are in front of PC? and it’s on?
Abraham- Yes, I am front my pc but my computer is off.
Santi- How your PC connect the Internet?
Abraham- My internet connection is cable and wireless. But I use the cable.
Santi- When the last time of your Internet works?
Abraham- The last time it worked was yesterday.
Santi- And you use the same computer what yesterday?
Abraham- Yes I used the same computer.
Santi- You need turn on the computer, your cable of Internet it’s plug in?
Abraham- Wait . I’ll look. Oh I was disconnected, now I plug! Thanks for your help!
Santi- Can I help you in anything problem?
Abraham- No thanks, that was all.
Santi- Bye
Abraham- Bye
Jack in the box 